Haddenham Medical Centre

NEW APPOINTMENT SYSTEM FROM 5th DECEMBER 2011

We are aware of the problems some patients experience when trying to book an appointment with a doctor. To make this process easier for you we have changed the way in which our appointment system works.

The aim of our new appointments system will be to reduce the 8 o’clock rush and allow you a greater opportunity to secure an appointment in advance. To achieve this we will release more appointments in advance. However, as a result, we will have no appointments available to directly book on the day.

From 5th December, the duty doctor for the day will triage all requests from patients for urgent “on the day” appointments. The doctor will assess the problem by initially telephoning you to determine whether you need to be seen that day, another day or whether the problem might be managed on the phone.

Non-urgent appointments should be booked in advance at any time of the working day or using our on-line facility. Appointments will be released gradually over each day for the next day or two, for the following week and for further in the future. There will no longer be any advantage in ringing early in the morning for a routine appointment. The benefits of this are that there will be more pre-bookable appointments for all doctors and patients will no longer need to ring early in the morning to try and obtain an appointment.

We expect these changes to provide real benefit to patients but we will continue to regularly review how things are working and make further changes as necessary.
Please be patient with us as the new system settles down.

Drs. Sadler, Howcutt, Wells and West

Haddenham Medical Centre
Stanbridge Road
Haddenham
Buckinghamshire
HP17 8JX

Telephone: 0844 477 8575
Fax: 0844 477 8576
Telephone (from abroad): 0870 11 11 372

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