The Practice Manager, Ellen Solley, is responsible for the administration, organisation and management of the Practice. She also has responsibility for the financial management of the practice, as well as ensuring the wellbeing of patients, doctors and staff.
There is one secretary between all the doctors, who will be happy to help with any general enquires or pass on any messages for your doctor. If you have a query regarding a referral please ask to speak to the secretary.
Our Receptionist Staff are there to help you. They have extensive knowledge of the facilities and services available. When telephoning for medical attention the receptionist may ask for a few details, this will enable them to help you in the most appropriate way or to enable the clinical staff to prioritise patients. Please be assured that the rules of confidentiality apply equally to all practice staff.
You will not need to see the doctor every time you require a repeat prescription. If you have any queries concerning your prescription, the receptionist will be more than happy to assist with any general enquires.
Notes and Computer Clerk
Is responsible for maintaining the computer systems. She also supervises the electronic scanning of letters onto the computer systems. She deals with the registration of new patients and removal of patients who have transferred out of the practice area. The computer clerk is also responsible for the upkeep and summarising of medical records.
Finance and Audit
The audit clerk assists the doctors in clinical audit to ensure we continue to provide good quality care. Also responsible for updating the accounts and providing audits to the NHS