Requesting Repeat Prescriptions
When requesting a repeat prescription, please use the repeat prescription form provided with your last prescription. Please clearly indicate those items that you need. Either hand in the form to reception or post the form to us. Alternatively, you could fax the request to us. For reasons of safety and confidentiality, we will not accept telephone requests for repeat prescriptions.
Registering for the new Online System
The new site enables you to request repeat prescriptions, book appointments and change your contact details on-line. To use this system you need to register with the website:
- First you need to ask at reception for the on-line facility to be turned on for your medical record. This produces a document for you with the information required to register. The new online system allows access to your contact details, your appointments and your prescriptions – and in the future may allow access to your test results and possibly even your medical record. In view of this greater access and to protect your data we will ask you to provide photo identification when you collect your log-in details. We apologise for any inconvenience this might cause but hope you will understand the reason.
- Then you use this information to register with the website https://patient.emisaccess.co.uk
- You will receive a confirmation email – this may take some time. You cannot use the system until you have received this.
The system is designed this way as the website allows access to your contact details and repeat prescription information which need to be kept secure.
Only after you have successfully registered, please click below to login.
Please be aware that we will continue to offer some, but not all, of our appointments on-line. This is to ensure a fair system for patients with and those without computer access.
Collecting Repeat Prescriptions
We deal with many hundreds of repeat prescription requests each week and each prescription needs to be carefully checked and printed before it can be signed. Please allow at least two full working days for your prescription to be ready. We are happy for you to request your prescription a week or two in advance if needed. If you are posting the request to us, please allow extra time for the post to be delivered. If you wish, you can include a stamped self-addressed envelope and we will post your prescription to you.
We have set up a prescription collection service with Mr. Patel, the pharmacist working next door to the surgery. Please let reception know when you send in your prescription if you would like us to arrange for it to go to the chemist for dispensing and collection there. Please be aware that three working days are required for the prescription to be issued, sent to the pharmacy and dispensed.
Each repeat prescription item has a review date. This will be decided by your doctor when the prescription is first prescribed and will be reviewed by them on a regular basis. If you have passed your review date, a reduced quantity of prescriptions will be issued until you have reviewed the medication with your doctor or one of the nurses and may ultimately be stopped if it is deemed clinically unsafe to continue issuing medication. It is important to review your medication to check whether the medication is still needed and whether it is working as it should. We will also check that you are not having side effects, arrange any tests that need to be done to monitor the effects and check that nothing better could be used. Your medication should be reviewed at least once a year and more frequently for some medication.
Electronic Prescription Service
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
don’t want to go to your GP practice every time to collect your repeat prescription.
collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you:
don’t get prescriptions very often.
pick up your medicines from different places.
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
a dispensing appliance contractor (if you use one).
your dispensing GP practice (if you are eligible).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPC reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.