The best way to request a repeat prescription is by using our online services.  This is the safest and quickest way to obtain a prescription.

If this is not possible, then please use the repeat prescription form provided with your last prescription. Please clearly indicate those items that you need. Either hand in the form to reception or post the form to us. 

For reasons of safety and confidentiality, we will not accept telephone requests for repeat prescriptions.

If you have online services please use them to order your repeat prescriptions, this is more secure and a quicker process for you.

The NHS App allows people to order their repeat medications online as well as do things like:

• check their symptoms using the health A-Z on the NHS website
• find out what to do when they need help urgently using NHS 111 online
• register as an organ donor
• choose whether the NHS uses their data for research and planning

Patients can register and prove who they are so they can:

• order their repeat prescriptions and view, set or change their nominated pharmacy, where they want their prescriptions to be sent
• view their GP medical record securely

To use it you must be aged 13 and over and registered with a GP surgery in England.

If you need help downloading or navigating the app there is a guide available here.

We deal with many hundreds of repeat prescription requests each week and each prescription needs to be carefully checked and printed before it can be signed. Please allow at least THREE full working days for your prescription to be ready. We are happy for you to request your prescription a week in advance if needed. If you are posting the request to us, please allow extra time for the post to be delivered. 

Each repeat prescription item has a review date.  This will be decided by your doctor when the prescription is first prescribed and will be reviewed by them on a regular basis.   If you have passed your review date, a reduced quantity of  prescriptions will be issued until you have reviewed the medication with your doctor or one of the nurses and may ultimately be stopped if it is deemed clinically unsafe to continue issuing medication.  

It is important to review your medication to check whether the medication is still needed and whether it is working as it should.   We will also check that you are not having side effects, arrange any tests that need to be done to monitor the effects and check that nothing better could be used. Your medication should be reviewed at least once a year and more frequently for some medication.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.